Last updated: {Date}

Welcome to the site {Website Name} operating at {Website address} (hereinafter: "the Site").

The site is operated and managed by {Company NameB.C./A.D.Company number.}, whose registered office is at {Full Address} (hereinafter: the "Company" / "We").

The website serves as an online store for purchasing fresh and weighed products (including, as applicable: fish, meat, poultry, fruits, vegetables, and related products), and allows ordering according to the terms detailed in these regulations.

Browsing the site, using its services, and performing actions on it constitute full agreement to these terms and conditions. If you do not agree to the terms and conditions, you must refrain from using the site.

Use of the site is also subject toPrivacy Policy of the company, and is an integral part of these regulations. It is recommended to review the privacy policy to understand how personal information is collected, used, and stored.

1. Settings

For the purpose of the bylaws:

• "User"– Every person who browses the site, performs an action on it, purchases, or makes contact.
• "Product"– Any fresh and/or weighed food item (fish, meat, chicken, fruits, vegetables, etc.) or any other offer advertised on the website.
• "Fickle product"– a product that may spoil or lose value in the short period of handling/return, including all fresh food products sold on the website.
• "Order"– Purchase request made through the website.
• "Weighing product"– A product whose price is determined by its actual weight at the time of preparation/packaging, and may differ from the estimated weight selected at the time of ordering.

2. Usable on the website

Use of the site is permitted for individuals who are 18 years of age or older, or who are legally authorized to enter into binding agreements. The Company reserves the right to request verification of details as deemed necessary.

3. Amendment of Regulations and Their Validity

The company may update these terms and conditions from time to time at its sole discretion. An updated version will be published on the website and will take effect upon publication. Continued use of the website after the update will constitute acceptance of the updated version.

4. Permitted Use and Prohibitions

4.1 The use of the website is for personal and reasonable use only, unless expressly stated otherwise.
4.2 It is forbidden to perform actions on or through the site, such as:

• Commercial use of the website's content without explicit written permission;
• Copying, reproducing, or distributing content, images, designs, or information from the website without prior written permission;
• Attempted infiltration, disruption, automated scanning (scraping), distribution of malicious code or bypassing security mechanisms;
• Framing the website within another website or creating a mirror of the website;
• Using other users' private information or sending promotional messages to third parties based on information from the website.

4.3 The Company reserves the right to block a user, restrict access, or cancel a reservation in any case of violation of these terms or unreasonable/illegal use.

5. Information on the website, availability, and prices

5.1 Some of the website's products are weighted products. The price displayed at the time of order is an estimate based on the approximate weight of the product. The final price will be determined after the actual weighing during preparation and may vary up or down by a reasonable amount. The final weight will be indicated on the order.
5.2 Product images are for illustrative purposes only; differences may exist between the display and the actual product (including size, color, texture, and cut), depending on the nature of the product and delivery conditions.
5.3 Prices on the website include VAT as required by law, unless otherwise stated.
5.4 The company reserves the right to change prices, promotions, inventory, terms, and product range at any time. A change will not apply retroactively to an approved order, except in the case of a manifest pricing error.
5.5 The company makes efforts to present current and accurate information, but errors may occur in the description, availability, or technical details. In case of a material discrepancy, the company will contact the customer before delivery.

6. Website registration and account management

6.1 A purchase can be made with or without registration, depending on the site's policy.
6.2 When creating an account/placing an order, you must provide correct, complete, and up-to-date details. Providing incorrect details may result in the cancellation of an order/blocking of an account.
6.3 The user is responsible for maintaining the confidentiality of their login details. Any action taken on the account will be considered as an action performed by them, unless proven otherwise.

7. Placing an order and the purchase process

7.1 Placing an order on the website will be done by filling out an order form and providing details such as: full name, phone number, email, and address, and any other required information.
7.2 Sending an order does not constitute confirmation of a transaction. Order confirmation will be given after payment is reviewed and approved, and will be sent to the customer via email, text message, WhatsApp, or any other contact method provided at the time of ordering, at the Company's discretion.
7.3 The Company reserves the right to not approve an order, including, but not limited to, in cases of: stock out, technical malfunction, suspected fraud, submission of incomplete/incorrect details, or any other reasonable cause.

8. Payment and Security

8.1 Available Payment Methods: Credit card on the website, credit card to the courier, and cash payment – according to the options displayed at checkout.
8.2 Credit card processing is performed through an external processing provider, and the site uses accepted security measures such as SSL.
8.3 The company does not store full card details on its servers; to the extent that details are stored, it will be in accordance with the privacy policy and the law.
8.4 In case of payment failure (including transaction refusal by the credit card company or incomplete payment), the Company shall be entitled not to approve the order. The Company may contact the customer to complete the payment through an alternative method. If the payment is not settled within a reasonable time, the Company shall be entitled to cancel the order.

9. Delivery - Home Delivery

9.1 When ordering, the customer selects the desired delivery date from the available dates.
9.2 On the day of delivery, the courier will contact the customer (at the phone number provided in the order) to coordinate the exact time. The customer must be available for the call.
9.3 The customer must be available by phone and present at the delivery address at the scheduled time. If the customer is not available or not present when the courier arrives, the company may attempt to contact them, and if contact cannot be made within a reasonable time, it may leave the shipment near the customer's door or in another suitable location at the delivery address, as circumstances dictate. In such a case, responsibility for the products, including maintaining refrigeration conditions, preventing spoilage, loss, or theft, shall apply to the customer from the moment the shipment is actually left.
9.4 Delivery date change must be made at least {Shipping change} before the scheduled delivery date. A change with shorter notice is subject to company approval and may incur additional costs.
9.5 Shipping costs, service areas, and available delivery times will be detailed on the shipping page and at checkout.
9.6 Delivery times are estimates only and may vary due to factors beyond the company's control, such as peak loads, weather, security situation, strikes, third-party malfunctions, and force majeure. The company will update the customer as soon as possible regarding any significant change in the delivery date.

10. Self-pickup

10.1 The customer may choose to collect the order from the business location. When placing the order, the customer will select the desired pickup date and time from the available time slots.
10.2 It is the customer's responsibility to arrive for pickup on the chosen date and time. Arriving late beyond the designated time window may result in the order not being available for pickup due to the perishable nature of the products. Late arrival or no-show on the scheduled date may result in the order not being available for pickup due to the perishable nature of the products. In such a case, the company reserves the right not to credit the customer, in whole or in part, depending on the circumstances and applicable law.
10.3 The customer will receive a reminder/confirmation with pickup details before the scheduled time. Cancellation or rescheduling of the pickup will be done with at least {Collection changehours from the planned delivery date, as stated in section 14 below.

11. Care Instructions After Receiving the Product

11.1 Products are supplied fresh and in full quality until delivery to the customer. From the moment of receipt, responsibility for storage, refrigeration, and preparation of the product rests solely with the customer.
11.2 The company shall not be liable for any damage or defect resulting from improper handling of the product after delivery.

12. Shipping and refrigeration conditions

12.1 The products are supplied in suitable packaging and with an effort to maintain reasonable cooling conditions according to the nature of the product.
12.2 However, due to the nature of transportation, delivery time, and external conditions, the company cannot guarantee the complete maintenance of a constant temperature throughout the entire transit period. The responsibility for maintaining adequate cooling conditions from the moment of delivery receipt rests solely with the customer.

13. Bones and natural parts in food products

13.1 Animal food products may naturally contain bones, quills, or cartilage. Exercise caution when eating. The company is not responsible for injuries resulting from these natural parts.
13.2 Customers interested in a boneless portion should specify this in the order notes, subject to availability. This is not an absolute guarantee.

14. Allergies, Sensitivities, and Health

14.1 The products sold on the website are food products and may contain allergens (including fish, meat, poultry, spices, and other raw materials, etc.).
14.2 The responsibility for ensuring the nutritional and health suitability of the products (including in cases of allergies, sensitivities, or medical restrictions) rests solely with the customer.
The company does not guarantee the complete absence of allergens or the prevention of secondary contamination, including due to a work environment that includes a variety of food products.

15. Incoming inspection

15.1 Upon receipt of the product, the customer must check its conformity with the order and its condition as soon as possible, before storage.
15.2 In case of defect, visible damage, or material non-conformity with the order, contact the company as soon as possible and no later than {date} From the date of receipt, and in any case before use or processing of the product, along with a description, photos, and order number. Complaints raised after this date, or after the product has been processed, cooked, or used, may limit the company's ability to investigate the complaint and will be handled subject to the circumstances of the matter and the provisions of the law.

16. Cancel transaction

16.1 The products sold on the website are perishable products (fresh food) that are prepared and weighed to order. In accordance with the Consumer Protection Regulations (Cancellation of Transaction), 2010 – the right of cancellation does not apply to perishable products after they have been prepared/delivered. The website is a remote sales transaction, therefore:

• Cancellation before order preparation: The customer may cancel an order that has not yet been prepared, by notifying the company at least 5 hours before the scheduled delivery/pickup time. Cancellation within this time frame will allow for a full refund.
• Cancellation after order preparation: Once products have been weighed, packaged, and prepared for delivery/pickup, the transaction cannot be canceled, and no refund will be issued, due to the perishable nature of the products and in accordance with the law.
• Cancellation due to a defect/material non-conformity: If the product supplied is defective or materially different from what was ordered, the company will handle the request accordingly, in accordance with the law, including through replacement, credit, or refund, as applicable.
  
   

16.2 Change in Quantity/Weight: Since these are weighable products, the final price will be determined by the actual weight. Deviations of up to {weight deviation} target weight are an integral part of the nature of fresh food products and do not constitute grounds for cancellation. In case of deviation beyond {weight deviation}, the company will contact the customer before delivery.
16.3 The cancellation notice will be transmitted via:
Email: {support email} Oh Phone: {phone number}

17. General Disclaimer

17.1 Use of the website and the information within it is at the user's sole responsibility. The website and its contents are offered "as is.".
17.2 The Company shall not be liable for indirect, consequential, or special damages arising from the use of the website, including loss of profit, loss of data, or emotional distress – to the extent permitted by law.
17.3 In any event, the Company's liability (if established) shall be limited to the amount actually paid for the product/service in question.
17.4 It is clarified that the company is not responsible for damages, spoilage, illness, or injury resulting from: (a) improper storage of the product by the customer after receipt; (b) incorrect preparation or processing of the product; (c) consumption of bones, thorns, or hard parts that are a natural part of food products; (d) non-compliance with authorities' instructions regarding food preservation and processing.

18. Links to third-party websites and services

The site may include links to third-party services (payment processors, shipping providers, social networks). The company is not responsible for the content, policies, or actions of third parties.

19. Intellectual property

All rights to the website and its content, including text, design, logos, images, code, trademarks, and databases, belong to the Company and/or third parties that have authorized their use. No use of such content is permitted without prior written authorization.

20. Report infringing content

If you believe content on the site infringes on rights (copyright, privacy, trademark), you can contact the company at {dedicated email} with the following: link to the page, description of the infringement, contact details, and supporting documents.

21. Marketing and mailing

As the user has opted in to receive mailings, the company may send marketing updates via email, SMS, or WhatsApp. You can unsubscribe at any time via {unsubscribe link} or by contacting {service email}.

22. Contact us

For questions, service, and inquiries, you can contact us:

• Phone: {Phone number}
• Email: {Email address}
• Address: {Full address}
• Opening Hours: {Days and hours}

23. Jurisdiction

The laws of the State of Israel shall apply to these regulations. The exclusive local jurisdiction, insofar as the law permits, shall be vested in the competent courts in {City/County}.

24. Variance

24.1 If any provision is found to be invalid/unenforceable, the validity of the remaining provisions shall not be affected.
24.2 The company's system entries regarding actions performed on the site shall constitute prima facie evidence of the correctness of the actions, subject to law.
24.3 This Bylaw constitutes the entire agreement between the parties with respect to its subject matter, and supersedes any prior written or oral agreements.